Last updated: September 30, 2026
These Terms of Service apply to your use of www.cusmine.com and to any order you place with Cusmine. By using our website or placing an order, you agree to these terms.
Our Products
Cusmine makes custom pet keepsakes by hand, including clay pet necklaces, 925 sterling silver rings, brooches, fridge magnets, small figurines, memorial candle holders, and bookmark pins, as well as hand-drawn pet portraits delivered as digital files or framed prints.
Custom Orders and Your Photos
Each item is made from the photo you provide. By sending us a photo, you confirm that you have the right to use it and you allow us to use it to make your order. We use your photos as described in our Privacy Policy.
If your photo is not clear enough to work from, we will contact you for another photo before we begin.
Handmade Variations
Every piece is sculpted, painted, or drawn by hand. Finished items may vary slightly from product photos and from one another.
Pricing and Payment
All prices are listed in U.S. dollars. We may change prices at any time, but changes will not affect orders already placed. If an item is listed at an incorrect price because of an error, we may contact you or cancel the order and refund your payment.
Production and Shipping
Orders ship within 7 days of purchase. Shipping options and rates are shown at checkout. See our Shipping Policy for details.
Returns and Remakes
Custom items cannot be returned for a change of mind. Items that arrive damaged or not as ordered are covered by our Returns & Remakes policy.
Use of Our Website
You agree not to misuse our website, interfere with its operation, or use it for any unlawful purpose. The text, images, designs, and other content on this website belong to Cusmine and may not be copied or reused without our permission.
Limitation of Liability
To the fullest extent permitted by law, Cusmine is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any order will not exceed the amount you paid for that order.
Governing Law
These terms are governed by the laws applicable in the jurisdiction where Cusmine operates.
Changes to These Terms
We may update these terms from time to time. The date at the top of this page shows when they were last updated. The terms in effect when you place an order apply to that order.
Contact Us
If you have any question about these terms, please contact us through our Contact page.